Matt Granda: Scaling Claggett & Sykes for the Bigger Fight

While high-stakes litigation drives the firm’s reputation, Granda is quick to point out that its success is often built on something far more fundamental: communication.

“If you go online and look at our reviews, most of them come from our pre-litigation team,” he says. “They’re not from our big cases or big trials or big settlements—even though that’s what we’re known for.”

To Granda, that says everything about the firm’s priorities.

“Our pre-litigation team is so focused on client service and customer service,” he says. “We emphasize constant communication, so clients are always in the loop.”

At Claggett & Sykes, that philosophy begins at intake—one of the most critical moments in the client experience.

“A lot of times, their biggest issue isn’t even the legal case,” Granda says. “It’s their car. They need it to get to work. They need to take their kids to school.”

Rather than leaving those concerns unresolved, the firm steps in. “It’s another little touch of service,” he says. “Once we get them through that stressful part, we can focus on the injuries and making sure they get the care they need.”

From there, the firm maintains con-
tinuity. Clients work with consistent team members, and if a case transitions into litigation, that shift is handled with clarity and structure.

“It’s definitely a team effort,” Granda says. “We have distinct litigation teams, and sometimes the entire team is working on a single case, handling different parts of it.”