All-n-One Legal Support: Providing Expert Legal-Ease

All-n-one legal support
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There is a reason why TV shows like “Law and Order” and “L.A. Law” draw such tremendous ratings; people are intrinsically fascinated with the law. This is particularly true when portrayed by sharp-dressed, quick-witted attorneys facing-off in highly climactic courtroom scenes. While this may be the popular layman’s perception of law at work, in reality courtroom appearances represent only a small fraction of the actual business of law. There are many day-to-day, often behind-the-scenes tasks that actually keep the wheels of justice rolling.

Kendall Carter, co-owner of All-N-One Legal Support Inc., is intimately familiar with this fact. With more than 30 years of experience in legal support services, she’s a recognized expert in the field.

All-N-One Legal Support Inc. provides the convenience of one-stop shopping for services comparable to much larger competitors, but remains small enough to offer personalized attention to each and every client. Whether it’s court filing, process serving or skip tracing, the highly qualified team at All-N-One provides expertise, efficiency and confidential service.

“We physically visit each of our clients’ offices and various courts on a daily basis,” explains Carter. “While there are many aspects of our business run by software programs, there are still many things that require this hands-on approach.”

Born and raised in Pasadena, California, Carter has been immersed in the mechanics of this highly specialized service business since she was just 18 years old. She began her career with Legal Service Industries, at that time one of the largest attorney service firms in the region. Though she began as a process clerk, her passion and dedication had her moving quickly up the ranks, first leading her department as process manager and ultimately assuming the role of the company’s general manager.

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“They were the pioneers of this industry,” says Carter. “Working for them was a tremendous learning experience. I was taught the business from the ground up, and was fortunate enough to learn from the very best!”

As a pivotal member of this large company, Carter had the opportunity to carefully study the procedures and operations. Over the years, she began to formulate her own ideas on ways to improve and streamline services. After 20 years of employment, the company was sold. Carter then decided this was the time to realize her dream and launch her own company. This was an opportunity to implement her own unique concepts.

“My dream was to establish a small agency that could execute the complicated legal needs our clients require,” she says. “First and foremost, I knew we should have one, centralized office so clients could make one phone call and get all of their matters handled.”

In pursuit of these aspirations, Carter partnered with Wayne Maass, a successful businessman in his own right, who also happens to be her father. Highly respected in the field, Maass has a stellar reputation for his expertise in managing complicated legal transactions such as writs and process serving. Seeing this as an opportunity to create their ideal legal support services company, the father-daughter team reimagined and re-engineered protocols and processes essentially ensuring that each client’s matters would be handled expeditiously and professionally. Additionally, with so many cutting-edge technological options from which to choose, they opted for those that would maximize service while minimizing client frustration.

“There’s no doubt newer technology and improved software can truly expedite paperwork, but we were sensitive to the fact that we wanted this to also have ease of use,” says Carter. “Now, with the exception of the criminal and appellate courts, most no longer require original documents, so our clients can get an online account and upload the documents they need filed or served.

“We also use a software that can be installed in our clients’ offices to help them keep track of all the documents,” she continues. “While we send regular updates, this makes it easy for them to check on the status of each document in the process whenever they need.”

Even clients who do not opt for the in-office software can quickly check status 24/7 by simply logging on to their account online.

An active member of the California Association of Legal Support Professionals (CALSPro) since 1982, Carter has served on their board of directors as well as serving as a committee chair for the National Association of Professional Process Serves (NAPPS). She’s currently developing educational workshops and presentations for various legal associations that will provide tips and information. Designed for lawyers, legal secretaries and those in other related fields, these events focus on the specifics of legal support services and how to make better choices with such firms to facilitate improved client services.

Carter, who describes herself and her company as a “facilitator” says, “I love this industry; there’s a unique and interesting challenge every day and I enjoy the different twists and turns each day brings, as well as the simple thrill of getting the job done.”

Always at the forefront of her mind, however, is the question, “How can we do this better? What else can we do to better serve my clients?”

“I try to stay very relevant in the industry for my clients,” she says. “I make it a point to personally viThere is a reason why TV shows like “Law and Order” and “L.A. Law” draw such tremendous ratings; people are intrinsically fascinated with the law. This is particularly true when portrayed by sharp-dressed, quick-witted attorneys facing-off in highly climactic courtroom scenes. While this may be the popular layman’s perception of law at work, in reality courtroom appearances represent only a small fraction of the actual business of law. There are many day-to-day, often behind-the-scenes tasks that actually keep the wheels of justice rolling.

Kendall Carter, co-owner of All-N-One Legal Support Inc., is intimately familiar with this fact. With more than 30 years of experience in legal support services, she’s a recognized expert in the field.

All-N-One Legal Support Inc. provides the convenience of one-stop shopping for services comparable to much larger competitors, but remains small enough to offer personalized attention to each and every client. Whether it’s court filing, process serving or skip tracing, the highly qualified team at All-N-One provides expertise, efficiency and confidential service.

“We physically visit each of our clients’ offices and various courts on a daily basis,” explains Carter. “While there are many aspects of our business run by software programs, there are still many things that require this hands-on approach.”

Born and raised in Pasadena, California, Carter has been immersed in the mechanics of this highly specialized service business since she was just 18 years old. She began her career with Legal Service Industries, at that time one of the largest attorney service firms in the region. Though she began as a process clerk, her passion and dedication had her moving quickly up the ranks, first leading her department as process manager and ultimately assuming the role of the company’s general manager.

“They were the pioneers of this industry,” says Carter. “Working for them was a tremendous learning experience. I was taught the business from the ground up, and was fortunate enough to learn from the very best!”

As a pivotal member of this large company, Carter had the opportunity to carefully study the procedures and operations. Over the years, she began to formulate her own ideas on ways to improve and streamline services. After 20 years of employment, the company was sold. Carter then decided this was the time to realize her dream and launch her own company. This was an opportunity to implement her own unique concepts.

“My dream was to establish a small agency that could execute the complicated legal needs our clients require,” she says. “First and foremost, I knew we should have one, centralized office so clients could make one phone call and get all of their matters handled.”

In pursuit of these aspirations, Carter partnered with Wayne Maass, a successful businessman in his own right, who also happens to be her father. Highly respected in the field, Maass has a stellar reputation for his expertise in managing complicated legal transactions such as writs and process serving. Seeing this as an opportunity to create their ideal legal support services company, the father-daughter team reimagined and re-engineered protocols and processes essentially ensuring that each client’s matters would be handled expeditiously and professionally. Additionally, with so many cutting-edge technological options from which to choose, they opted for those that would maximize service while minimizing client frustration.

“There’s no doubt newer technology and improved software can truly expedite paperwork, but we were sensitive to the fact that we wanted this to also have ease of use,” says Carter. “Now, with the exception of the criminal and appellate courts, most no longer require original documents, so our clients can get an online account and upload the documents they need filed or served.

“We also use a software that can be installed in our clients’ offices to help them keep track of all the documents,” she continues. “While we send regular updates, this makes it easy for them to check on the status of each document in the process whenever they need.”

Even clients who do not opt for the in-office software can quickly check status 24/7 by simply logging on to their account online.

An active member of the California Association of Legal Support Professionals (CALSPro) since 1982, Carter has served on their board of directors as well as serving as a committee chair for the National Association of Professional Process Serves (NAPPS). She’s currently developing educational workshops and presentations for various legal associations that will provide tips and information. Designed for lawyers, legal secretaries and those in other related fields, these events focus on the specifics of legal support services and how to make better choices with such firms to facilitate improved client services.

Carter, who describes herself and her company as a “facilitator” says, “I love this industry; there’s a unique and interesting challenge every day and I enjoy the different twists and turns each day brings, as well as the simple thrill of getting the job done.”

Always at the forefront of her mind, however, is the question, “How can we do this better? What else can we do to better serve my clients?”

“I try to stay very relevant in the industry for my clients,” she says. “I make it a point to personally visit each of our clients at least twice a year. We have big company capabilities, but with small company personal service. Hopefully what we do, and all that we strive for, comes across in our slogan, ‘Your Success is Our Reward’, because for us it’s not a slogan but a pledge.”sit each of our clients at least twice a year. We have big company capabilities, but with small company personal service. Hopefully what we do, and all that we strive for, comes across in our slogan, ‘Your Success is Our Reward’, because for us it’s not a slogan but a pledge.”

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